How To Set Up A Supported Living Service

KNOW THE BUSINESS

Supported Living

Setting up and running a successful supported living service in the healthcare sector. What you need to know and do.

Supported Living Service

Supported Living, is a form of healthcare that promotes service users residing within the community. It consists of both regulated and unregulated activities. Regulated activities are set out under the Health and Social Care Act 2008 (regulated activities) Regulations 2014 and is in the power of the provider, to ensure they are regulated for the correct activity.

Categories of Supported Living

Sheltered & Extra Care Housing
Short-term Supported Housing
Long Term Housing

Supported Living, can be a very lucrative industry but it requires a lot of commitment and people skills to succeed. From the beginning, you have to be clear on what model you want to adopt. Having a clear model, ensures that service users get the best possible care. The three important factors to consider in supported living is the Service User, Person Centred Care and Legislation.

Starting A Supported Living Business

To run your business smoothly, below are a few things you need to consider when setting up a Supported Living Service.

Business Registration and set up

When starting any new business, there are many things to consider and many pitfalls to avoid. Supported living is innovative and person centredsupport enabling older people, people with mental ill health, learning disabilities, physical and sensory disabilities, autistic adults, care leavers, people fleeing domestic abuse, rough sleepers, those with drug and alcohol problems, vulnerable ex-service personnel and ex-offenders to live as independently as possible within their own homes and in the local community. Launching a Supported Living can arguably be an even more daunting task.

Company Registration
Administration
Operations
Technology
Management
Accounting
HMO Application, Planning Permission
Registration with CQC, CIW or RQIA

Compliance
Insurance
Tendering
Recruitment, induction and training
Marketing
Payroll and VAT
Disclosure Barring Service (DBS)
Funding cashflow – tendering, direct payments

Our Startup Package

From £3,685 - £12,550

EXCL VAT

CRAFTED BY INDUSTRY AND BUSINESS EXPERTS.

Accelerate your Supported living business and save yourself from the overrated 'trial and error'. Get it right the first time with our comprehensive package, which has everything you will ever need to set up, build and grow a successful Supported Living business.

What the package includes

We boast of many years of business and marketing consultancy experience, working with healthcare businesses across the country, helping them establish and grow their businesses and acquire great financial return.

Company set up
Compliance and Regulations
Registration with CQC, CIW or RQIA
Operations Set-up
Property Evaluation
Email Accounts
Marketing

Branding
Branded Documents
Branded Policies
Branded Business Forms
Systems & Software Support
Website
Tender Writing

Planning Permission
HMO Application
Payroll Systems
Food & Hygiene Registration
Recruitment Process
Project Costing
Identification of tenders
Housing Compliance checks

1. Set-up, Registration & Information

NAME STORMING

We help come up with a great name for your business, a name that sells, is adequate for the business type and easy to remember.

COMPANY REGISTRATION

We register your company with the Companies House and provide you with a postal as well as a digital certificate of incorporation.

BUSINESS PLAN

We write a suitable, comprehensive business plan for your business, which includes a cash flow forecast as well as profit and loss statement.

REGISTER AS AN EMPLOYER

Your company is registered as an employer with relevant authorities. We will register you for PAYE.

IT SET-UP SUPPORT

We provide guidance on the kind of equipment tools and resources you need for your business.

REGISTER FOR CORPORATION TAX

At company registration your company is automatically enrolled for corporation tax with the HMRC, therefore you are covered on this.

OFFICE SPACE SUPPORT

We assist on information as well as office search around your location.

REGISTER FOR VAT TAX.

Where required we will register your company for VAT.

REGISTER WITH NMC

For checking the register, if employing Nurses

TELEPHONE REDIRECT

We help you set up virtual telephone number in no time.

DATA PROTECTION REGISTRATION

For the nature of your business, as a legal obligation we register your new organisation for data protection. *There is a yearly charge of £40 which you have to pay for the following years, we pay for year one.

Information And Guidance

Business Overview Guide –This gives you details about the Supported Living business, helping you understand the ins and outs of it all.
Limited Company Regulation Guide –Provides the legal framework of setting up and running a business as a limited company.
Directors Responsibilities Guide –Provides guidance for the director of a business in the UK.
Trade marking Guide –Provides an understanding about trade marking your business.
Tax & HMRC & Self Assessment Guides –Provides an understanding for your tax responsibilities.
Bank Account Set-up Guide –Provides guidance on opening up a suitable bank account.
Insurance Guide –Provides guidance and information on setting up suitable insurance for your business as well as list of providers.
Office Health and Safety Set Up Guide –Provides you with a list of your obligations in a poster format.
Information about how to use Business Cards effectively.
Information about how to use Compliment Slips.
Information about how to use Letterheads.

2. CQC Registration

Completion of forms, guidance & CQC Support

We provide advice and guidance on CQC registration, regulations and monitoring. We also help with the completion of the application forms for both the new provider and the registered manager, as well as the preparation of the statement of purpose. We will review the CV for the Registered Manager & Nominated Individual to ensure they meet the CQC requirements.

We assist in:

Providing all CQC application requirements,
Liaising with CQC for further requirements and supporting documentation,
Responding to CQC post-interview requirements

3. CQC Interview / Inspection training & preparation

We supply a day's training in preparation of CQC interview and to ready your company to provide the service, covering the fundamental principles the the CQC Key Line Of Enquiry, as well as the following:

Team Assessment
Manager Assessment
The Provider's Role Outline
The Nominated Individual's Role Outline
Office Evaluation and Recommendations
Health and Safety Assessment
Office Risk Assessment
Evaluation of Filing and Data Management
Recommendations on How to Set Up the Relevant Files
Evaluation and Verification of Documents and Readiness to Provide Service
Registered Manager Interview Coaching, Mock interview and advise
Question and Answer Session

4. Branding

We help our clients build relevant, credible, differentiated and enduring healthcare recruitment brands, that not only attract potential clients and candidates, but also last for a lifetime.

LOGO DESIGN

We design a suitable logo of your business, our designers have a great deal of experience in designing logos for business in the healthcare sector, we promise to create the right logo concept for your business.

* Our process – We research and come up with a suitable concept specific to your business, which we share with you and if you are not happy with the concept we will provide further concepts based on your feedback and input.

BUSINESS CARD

We design a business card for your business and we customise for up to 5 staff names.

* Please see the printing section for the number of a business card printed with the package.

LETTERHEAD

We design a professional letterhead for your business based on your logo concept and branding guidelines. You will also be provided with a Word version of the letterhead.

COMPLIMENT SLIP

We design a professional compliment slip for your business based on your logo concept and branding guidelines.

ID BADGE

We design a professional ID badge for your business based on your logo colours, concept and branding guidelines.

EMAIL SIGNATURE

We design your professional business email signature. * All signatures are customised for all the email accounts we create and the signature is easy of you to use and edit for any future emails you create.

WEBSITE

Domain Name Registration – 1 year We register your business domain (e.g. www.yourcompanyname.co.uk) name on your behalf. * You have rights to your domain name and have full access to manage it from your control panel.

GET THE PRINT VERSION

Tired of scrolling? Download a PDF version for easier offline reading and sharing.

Get Started

Let us help you get your business started today. Ring us or click the button below and we will talk you through the process and get you started in no time.

0800 059 9908

5. Website Features

Professional & Clean Design
Quality Content
High-quality Licensed Images
Responsive
Worldclass User Experience
Social Media Integration
Application Form Download
Time Sheet Download

Admin Panel (easy to edit)
Testimonials
Additional Document Download
Online Application
High-quality Licensed Images
Responsive
Traffic Reporting

Online Application Form
Job Listings
Conversion-focused
Emailing Portal
Online Signature
CV Upload
Unlimited Pages

GDPR (GENERAL DATA PROTECTION REGULATION) COMPLIANCE

By having your website designed and developed by Care Agency Media, you are assured that it meets GDPR requirements. We ensure we build in all the relevant features, as stipulated by the GDP Regulation, covering, explicit consent, e.g. cookies notifications, privacy by design, open channel for user requests, etc.

WEBSITE HOSTING (FREE FOR 1 YEAR)

Our hosting service provides a safe and secure hosting environment that protects your business and your assets. Below are the hosting features that come with the package. Cpanel hosting – as the website owner you are able to manage your website from a web-based interface.

SECURITY

Your website is protected against malware that otherwise could be on your website for months without you detecting it.

SSL CERTIFICATE

Using HTTPS protocol provides a certain dose of credibility in your visitor's eyes, trust that you know what you're doing and that you respect their security and privacy. * Free for one year, then £39/year

CORE FEATURES

Space – 3GB
Bandwidth – 5GB
Applications – 1
Databases – 1

DOMAIN OPTIONS

Manage DNS
Manage Contacts
Change Nameservers
WHOIS
Transfer Away
Domain Privacy

OTHER FEATURES

Google Translate
Temporary URL
File Manager
Backup/Restore
Remote MySQL
Scheduled Tasks
PHPMyAdmin
PHP Configurator
Web Redirect
SSL/TLS (Free SSL- 1 year) * renewal at £39/year
Reinstall WordPress
WordPress Database Management

SSH Access
Block Visitors
Hotlink Protection
Password Protection
Directory Indexing
Access/Error Logs
AWStats Webalizer
Malware Scan
Control Panel Account
Email Management
Database Management
Strong anti-spam filter
FTP Access
FTP Lock
Namesever Check

6. Email Accounts Set-up

All your email accounts are set up and ready to be used, with relevant email signatures for you to use instantly with less hustle . Email accounts area set with supreme logic for your typical organisation business to ensure convenience and smoother operations .

EMAIL FEATURES

Email Accounts – 10
Email Forwarding – 10
Email Autoresponders – 10
Max Mailbox Size – 5GB*

*Max mailbox size depends on email hosting package type .

GET THE PRINT VERSION

Tired of scrolling? Download a PDF version for easier offline reading and sharing.

Get Started

Let us help you get your business started today. Ring us or click the button below and we will talk you through the process and get you started in no time.

0800 059 9908

7. Online File Storage Set-up

All your files will be available online on a secure, reputable online file storage system that would allow you to access your business files from anywhere in the world, with an internet connection.

8. Recruitment & Staff Forms & Documents

You have access to neatly presented, fresh and branded PDF/Word recruitment forms and documents for your organisation, designed for your requirements, 60+ forms included in your package.

9. Record Forms & Documents

You have Access to branded Supported Living Record Forms and documents including Assessment, Care Plans, Risk Assessment, Care Management and Medicine Management Forms for your organisation. These forms are designed for your requirements. You have access to 100+ record forms included in your package.

10. Policies

High-quality, well-designed, well-branded and up- to-date company PDF policy documents ensure your business is well set out . See Appendix for list .

For Comprehensive Care Policies & Procedures

The most comprehensive and compliant management policies, procedures, documents and forms for the health and social care sector on a convenient document management system. Stay compliant and worry free with our reliable, comprehensive policies and management forms.

Stay Compliant

Stay compliant at the click of a button. Cloudoc ensures you meet the standards and regulations that are relevant to your care business.

11. Marketing Materials

Client Leaflet
Company Brochure
Tri-fold Brochure
Client Welcome Packs
(All the above materials are customised for your company by our talented and experienced designers, the copy is also written for you, you also have ownership of these files including source files.)

flyer-1_Picture_13

12. Sales & Marketing Resources

Marketing Strategy (in the business plan and guide)
Tender Writing
Sales Letter (email and Word document)
Email Marketing Tools Set-up
Tele sales Script

13. Online File Storage Set-up

All your files will be available online on a secure, reputable online file storage system that would allow you to access your business files from anywhere in the world, with an internet connection.
* Third party online storage – up to 15GB free

14. Procurement & Tendering

Apply for Tender/s
Procurement Process
Recruitment Strategy Implementation
Accommodation Compliance
HMO application
Planning Permission Application

15. Operations & Admin

OPERATION TOOLS SET-UP

Invoicing – We recommend software and set up for you.
Payroll – We recommend software to use and service provider options.
Client management (CRM) – Recommend software to use.
Filling – Guidance and Training.
Accounting & Book keeping – We recommend software to use and also refer you to accountants.
Targets & Goals – Guidance and training.
Marketing – Strategy Consultation.
DBS Checks – We recommend a company to use for checking your staff DBS.
Staff training – We recommend a company to use to train your staff both online and off-line.
Compliance / Occupational Health – We recommend a company to use for processing your staff compliance.

16. Referrals

Business Insurance
Staff Training
Business Solicitors
Invoice Factoring – Cashflow finance
Compliance Memberships
Accountants

We provide a list of recommended providers, based on our research.

* We are not in any way affiliated with any of the organisation and software providers we recommend, we have come up with this recommendations based on our research and/or experience of using them, you are free to engage any other providers you prefer.

17. Training

Getting Into Business (GIB)

This is a workshop for anyone starting a business. It is aimed at directors and proprietors to cement their vision of setting up a successful business. The workshop involves the business owners reviewing their drive…

Understanding Finance & Accounts

The future viability of your service depends on good financial management that you exhibit today. This workshop breaks down the financial framework of your business, delivering …

Marketing To Your Market (DC)

Marketing is as important to your business as oxygen is to your body. Getting clients is key to your business, it is important that you are aware and that you have a clear marketing plan to implement in your business.

Recruitment & Staff Compliance

A comprehensive 2 hour workshop for Nominated individuals and/or company directors for companies providing regulated activity including Domiciliary care, Supported living…

IT & Software For Your Business

Learn and understand the technologies that you need to use for your business. From website, email, business management software, invoicing, online file storage and document management .

Your Service, Your Success

This is a workshop for Nominated individuals and/or Company directors for providers regulated activity including Domiciliary care, Supported living and Children Service and Care Homes and more

Managing Service, Managing Self

A comprehensive workshop for Registered Managers for regulated services including Domiciliary care, supported living and Care Home.

Understanding CQC

Our introduction to CQC training covers all of the key areas that need to be addressed to comply with CQC Fundamental Standards, Key lines of enquiry, six population groups, evidence for pre-inspection, inspection day, and post-inspection.

The Practical Guide (DC)

A hands-on workshop taking you through the practical process of dealing with clients, focusing on understanding your clients, the assessment process, dealing with assessment visits, preparing care plans and more.

Service Insights ( Adult Services Workshop )

A guide for running a domiciliary care/Supported Living business, outlining what's involved on a day-to-day basis. Reflection on regulations, compliance, processes and procedures.

Introduction to Safeguarding

The aim of the workshop is to ensure you understand how the duties and responsibilities under the Care Act apply in practice, explore the difficult balance between safety and choice and control for individuals as well understand the law governing information-sharing.

Insight on Supported Accommodation

This workshop is aimed at furnishing potential semi-independent living/ Supported Living service providers with knowledge and information relating to accommodation covering the topics below.

Interview Preperation (CQC/RQIA/CIW/CIS)

This workshop is for Registered Managers and/or Nominated Individuals to help them understand the responsibilities that make up each role. We will reflect on the underpinning regulations that you must be aware of as a provider and discuss the CQC fundamental standards,

18. Printing

As part of the package we provide printed material with the following quantities:

Business Cards: (2 sets 250
Letterheads: 500
Compliment Slip: 500
Company Brochure: 100
Company Folders: 100
Trifold Service Leaflet: 250

* If you wish to have more printed materials beyond the package, we can provide a quote for that.
* At Care Agency Media always thrive to provide the best quality paper for the printed materials stock may vary.

19. Other Resources Provided

ID Badges – 20 x ID Badge Printing Credits (You order ID Badges for 20 staff as you recruit)
Health & Safety Poster
First aid kit – Fulfilling Health and Safety Executive content recommendations for your workplace which includes:

1 x Guidance Leaflet
20 x Washproof Plasters
2 x Eye Pads with Bandage |15
4 x Triangular Bandages
6 x Safety Pins

6 x Sterile Dressings 12x12cm
2 x Sterile Dressings 18x18cm
6 x Moist Wipes
1 x Pair Disposable Gloves

20. Support

As part of the package we are available for a full year to support you in running your business, answering any questions you may have, resolving some issues you may encounter. Our support package covers:

With the package you get the following:

CMS/plugin updates
Web form testing
Incremental cloud Backups
Uptime Monitoring
Security Check
Monthly Reports
Monthly Google Analytics Report

Website support
Hosting support
Email management
24hr Response Time
Fixing Broken Links
Website Back-up
Website Restoration on attack

* Website Maintenance and support – £20/month or £220/year, you will receive a renewal reminder and offer when your 1year free support expires, so you can choose a suitable package for yourself. As mentioned, with the package, you get a year free.

WEBSITE SUPPORT & MAINTENANCE

We update many websites every month for clients who understand the importance of keeping their website's updated regularly. By using 300 Media you can be assured of receiving a high level of service and have the peace of mind in knowing that your website is are in safe hands. It will need ongoing management, updating and refining. Updating your website from time to time ensures that your ranking with search engines, like Google, improves over time.

We offer website maintenance and management programs that are professional, inexpensive and take care of your entire web support needs. We work with you to ensure that your website provides accurate and up-to-date information to your visitors. Our monthly website maintenance and management packages are designed to be as simple as possible whilst offering the very best in value for money.

Consultancy

Helping you solve challenges in business

We are committed to supporting you to develop your business. Whatever challenges you may face in your business journey, our consultants know a thing or two about it and can help you resolve them. Our expertise and experience have supplied us with the specific tools that can help improve your business and deliver the results you desire. Here are some of the consultation services we offer with this package.

Business Optimisation Consultation

Efficiency is about making the best possible use of resources, overtime we have realised that there is a positive correlation between efficiency and profitability of healthcare agencies.

Marketing Consultancy

One of the most critical aspects to your success in healthcare business largely rely on the efficiency and effectiveness of the processes you implement to get your message across to your potential customers.

Recruitment Consultancy

Firstly, our consultants bring a wealth of knowledge, industry experience, frameworks, models and tools to help you in developing, robust solutions for all your recruitment related needs.

General Business Issues

Running a care agency business is a fulfilling and rewarding, but challenging process. Disruptive and unexpected events that threaten to harm people or property, seriously interrupt operations, damage reputation, or impact the bottom line may occur.

Strategy Consultancy

A business strategy is a set of competitive moves and actions that a business uses to attract customers, compete successfully, improve performance, and achieve organisational goals, this is not an easy task.

Operations Consultancy

All you might need is a fresh pair of eyes from an experienced business consultant who can help evaluate how your business is running day to day, offer a a different perspective and help you improve efficiency and ultimately, growth.

Bid Handling Consultancy

Utilising years of hands-on experience writing and managing 100s of social care bids, we know what approaches can turn your bid into a winning submission.

Pre-inspection Consultation

From years of experience, we have noticed that Providers who embed a culture of compliance and make provision of high quality care usually achieve positive outcomes, both for themselves and their service users.

Dealing with Safeguarding

When a safeguarding concern has been raised, providers may find it difficult to address the issues raised. Our consultants are on hand to help you navigate the process of addressing and dealing with safeguarding issues.

GET THE PRINT VERSION

Tired of scrolling? Download a PDF version for easier offline reading and sharing.

Get Started

Let us help you get your business started today. Ring us or click the button below and we will talk you through the process and get you started in no time.

0800 059 9908

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